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Customer Perception Insights understands that different Business Segments require different feedback methods. Below are examples of the types of Customer Experience evaluation that Customer Perception Insights can perform for a Business.
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Business Segment | Customer Retention Center | Digital Customer Feedback | Mystery Shop | Competitor Mystery Shop | On-line Survey | Website Review | Training |
---|---|---|---|---|---|---|---|
Bakeries | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | |
Car Workshop | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ||
Coffee Shop | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | |
Craft Brewery | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
Dress Boutiques | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ||
Flower Shop | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ||
Gift Shops | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | |
Oil Change | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ||
Outdoor Retail | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | |
Pet Shops | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | |
Pizza / Burger Restaurants | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
Salons / Spa | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ||
Sandwich Shop | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
Restaurant / Eateries | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
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